BVS S.r.l. assumes no responsibility for the disservices due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, to implement the agreement sale in agreed time. The BVS S.r.l. will not be liable to any party for damages, losses and costs incurred as a result of the non-execution of the sale agreement for the aforementioned causes, or in respect of damages, losses and costs incurred as a result of the use or impossibility to use the products purchased by BVS Srl having the customer only entitled to any refund of the price paid, excluding any shipping costs. Likewise BVS S.r.l. is not responsible for any fraudulent and illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the products purchased. BVS S.r.l. in fact, it is not able to know the buyer's credit card number at any moment during the purchase procedure; at the same time BVS S.r.l. is not able to check the correct and lawful origin of the credit that is delivered by the customer upon receipt of the goods.


The customer agrees, once the "online" purchase procedure has been completed, to provide for the printing and / or conservation of the present general conditions, which, however, will have already viewed and accepted as a necessary step in the purchase , as well as to print the specifications of the product object of the purchase, and this in order to fully satisfy the condition referred to in articles 52 and 53 of Legislative Decree 206/05.

It is strictly forbidden for the purchaser to enter false and / or invented and / or imagined data in the registration procedure necessary to activate the process for the execution of this sales agreement and the related additional communications; the personal data and the e-mail must be exclusively the real personal data and not of third persons.


The obligations assumed by the client in art. 2 above (Obligations of the purchaser), as well as the guarantee of the successful completion of the payment that the customer must make, are essential, so that by express agreement, the default by the Customer, of only one of these obligations, will determine the termination of contract law pursuant to art. 1456 of the Italian Civil Code, without the need for a judicial decision, without prejudice to the right of BVS Srl to sue for compensation for further damage.


Any dispute concerning the application, execution, interpretation and violation of the online sales agreements obtained through the website www.erboristeriavegana.com is subject to Italian jurisdiction; the present general conditions are reported, to the extent not expressly provided for therein, to the combined provisions of Legislative Decree 50/92 and Legislative Decree 206/05.


Subjects that can not be classified as consumers are excluded from the legislative decree, that is to say those who act for purposes related to the professional activity carried out, that is, those who place an order by indicating the VAT number for the invoice.

The Customer has the right to withdraw, within and not later than 14 calendar days from delivery (the date of delivery indicated on the courier's waybill is attested).

The right of withdrawal is exercised within the deadline by sending a registered letter with return receipt and all the goods purchased at the following address:

BVS S.r.l.
Piazzale Clodio, 8 - Rome (RM)

The communication may also be sent by telegram or fax sent, always within the aforementioned deadline of 14 calendar days, provided it is confirmed by registered letter with acknowledgment of receipt, sent within the following 48 hours. If the delivery of the goods has already taken place, the consumer must return it to BVS S.r.l., by express courier, no later than ten working days from the date of receipt of the goods. The only costs payable by the consumer who exercises the right of withdrawal are the shipping costs for the return of the goods to the sender.

The purchased good must be returned in its original packaging, complete in all its parts, including documentation and accessories supplied. As soon as you are aware of the right of withdrawal BVS S.r.l. will indicate to the customer the RMA number (return authorization code) to be attached externally to the parcel in return.

However, the original packaging must not be damaged or written down or adhesive tape applied. It is advisable to put the original packaging in a second box and to ensure the packaging for shipping, as any damage or theft is the responsibility of the customer. The right of withdrawal will not be accepted if the returned goods or the original packaging are damaged or missing of its integral or accessory parts.

In this case the goods will be returned to the sender with the shipping costs charged. If the withdrawal is exercised in accordance with the provisions of Legislative Decree 21/2014 - in implementation of the Directive 2011/83 / EU on consumer rights - which complements the provisions of the Consumer Code and reported in these general conditions, BVS S.r.l. reimburse for free the amounts already paid by the consumer in the shortest possible time and in any case within thirty days from the date of knowledge of the withdrawal, by reversal of the amount charged on the credit card or by bank transfer if the customer provides the relevant bank details.

The right of withdrawal can not be exercised for contracts of:

  • provision of services whose execution has begun, with the consent of the consumer, before the expiry of the ten-day deadline for the exercise of the withdrawal;
  • supply of goods or services whose price is linked to fluctuations in the rates of the financial market that the supplier is not able to control;
  • provision of goods made to measure or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly;
  • provision of sealed audiovisual products or computer software, opened by the consumer;
  • supply of newspapers, periodicals and magazines;
  • betting and lottery services.