You can return the goods received without giving any explanation within 14 days of receiving the goods, sending it to our warehouse. Shipping costs are charged to the customer.
If the goods have not yet been shipped, you have the possibility to withdraw from the contract by simply writing an e-mail to the customer service. In this case, the expiry of the right of withdrawal is calculated taking the first day of receipt of this text in writing.
Warning! The package must not be in preparation or shipping. Therefore always check the status of your order.
It is however mandatory to send a detailed email communicating the intention to return.
A successful return is meant when all returned products arrive at their destination, sealed and in perfect condition. No refund will be made on products even if they are opened, used or without original packaging! We recommend that you pack the products well and ship them with a padded envelope or in a carton to our address.
Our repayment obligations must be fulfilled within 30 days. The period is calculated from the day of arrival of the goods in our warehouses. We will reimburse the expense using the same payment method used in the original purchase transaction, unless expressly agreed. Reimbursement can also be made through a voucher, if agreed with the customer. Additional costs will not be applied to the customer. Our company has the right to refuse the refund until it has received the goods.
How reimbursement takes place
Depending on how the order was paid, you will get:
- With advance payment by bank transfer, we will transfer the amount to your bank account: you will need to send us your bank details to make the transfer - With PayPal you will receive a direct refund to your Paypal account - With a credit card you will receive a direct refund on your credit card
The right of withdrawal falls in the following cases:
a) Contracts for the supply of goods that have been specifically created for consumer needs and for which production has been requested an individual choice clearly adapted to the personal needs of users b) Contracts for the supply of goods that can be damaged quickly and whose return has been made after the maximum return date c) Goods returned after the maximum return period d) Sealed goods that are returned without a seal e) Edible or personal goods that are open, used or tested f) Goods returned evidently open, used, tampered with, damaged g) Goods purchased in multipack and returned only partially h) Contracts for the supply of alcoholic beverages, the price of which has changed after receipt of the goods (market fluctuation not dependent on our company) i) Contracts for the provision of audio or video recordings and software whose seal has been removed l) Contracts for the supply of newspapers, periodicals or magazines with the exception of subscriptions